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7-26 Troubleshooting Chapter 7
There may be other documents being sent from memory.
❑ Allow time for the current document to finish sending.
An error may have occurred during sending.
❑ Print an activity report and check for an error. (If you are using the Fax Setup
Utility, see the MultiPASS Desktop Manager Software Guide. If you are using
the operation panel, see the Standalone Fax Manual.)
The telephone line may not be working properly.
❑ Make sure there is a dial tone when you lift the handset of the telephone or
extension phone. If not, contact your local telephone company.
The receiving fax machine may not be a G3 fax machine.
❑ Make sure the receiving fax machine is compatible with the MultiPASS (which
is a G3 fax machine).
Images on received faxes from the MultiPASS are spotted or dirty.
The receiving fax machine may not be working properly.
❑ Check the MultiPASS by making a copy (see page 3-13). If the copy is clear, the
problem may be in the receiving fax machine.
The document may not have been fed correctly into the ADF.
❑ Remove the document, stack it if necessary, and feed it into the ADF correctly
(see page 3-6).
Cannot send or receive using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
❑ Some fax machines do not support ECM. If the other party’s fax machine does
not support ECM, then the document is sent or received in normal mode
without error checking.
ECM may be disabled.
❑ Make sure ECM is on. (If you are using the Fax Setup Utility, see the
MultiPASS Desktop Manager Software Guide. If you are using the operation
panel, see the Standalone Fax Manual.)