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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter 2 Alarm Troubleshooting
2.7.44 CTNEQPT-PBPROT
Step 5 If the reset card has not rebooted successfully, or the alarm has not cleared, call Cisco TAC
(1-800-553-2447).
2.7.44 CTNEQPT-PBPROT
Default Severity: Critical (CR), Service-Affecting (SA) for ONS 15310-MA
SONET Logical Object: EQPT
The Interconnection Equipment Failure Protect Cross-Connect Card Payload Bus Alarm indicates a
failure of the main payload between the protect CTX2500 card Slot 4 cross-connect card and the
reporting traffic card. The cross-connect card and the reporting card are no longer communicating
through the backplane. The problem exists in the cross-connect card and the reporting traffic card, or the
controller card and the backplane.
Note This alarm automatically raises and clears when the Slot 4 controller card is reseated.
Clear the CTNEQPT-PBPROT Alarm
Step 1 If all traffic cards show CTNEQPT-PBPROT alarm, complete the following steps:
a. Complete the “Remove and Reinsert (Reseat) a Card” procedure on page 2-154 for the standby
CTX2500 card.
b. If the reseat fails to clear the alarm, complete the “Physically Replace a Card” alarm on page 2-154
procedure for the standby CTX2500 card.
Caution Do not physically reseat an active CTX2500 card. Doing so disrupts traffic.
Step 2 If not all cards show the alarm, perform a CTC reset on the standby CTX2500 card. Complete the “Soft-
or Hard-Reset a Controller Card” procedure on page 2-153 procedure.
Caution Avoid soft-resetting multiple ONS 15310-MA cards at one time; doing so might cause an unexpected
traffic hit.
For the LED behavior, see the “2.9.2 Typical Card LED Activity During Reset” procedure on
page 2-147.
Step 3 Verify that the reset is complete and error-free and that no new related alarms appear in CTC. A green
ACT/SBY LED indicates an active card. An amber ACT/SBY LED indicates a standby card.
If the cross-connect reset is not complete and error-free or if the CTX2500 card reboots automatically,
call Cisco TAC (1 800 553-2447).
Step 4 If the alarm does not clear, complete the “Remove and Reinsert (Reseat) a Card” procedure on
page 2-154 procedure for the standby Ethernet card.
Step 5 Determine whether the card is an active card or standby card in a protection group. Click the node view
Maintenance > Protection tabs, then click the protection group. The cards and their status are displayed
in the list.