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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter 1 General Troubleshooting
1.9.9 Username or Password Does Not Match the Port Information
1.9.9 Username or Password Does Not Match the Port Information
Symptom A mismatch often occurs concurrently with a NOT-AUTHENTICATED alarm.
Table 1-14 describes the potential causes of the symptom and the solutions.
Verify Correct Username and Password
Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case-sensitive entry of the
username and password.
Step 2 Contact your system administrator to verify the username and password.
Step 3 Contact the Cisco TAC at http://www.cisco.com/tac or 1-800-553-2447 to have them enter your system
and create a new user name and password.
1.9.10 Superuser Password Needs to Be Reset
Symptom The Superuser password has been lost or compromised.
Table 1-15 describes the potential cause of the symptom and the solution.
Table 1-14 Username or Password Does Not Match the Port Information
Possible Problem Solution
The username or
password entered does
not match the
information stored in
the port.
All ONS nodes must have the same username and password created to
display every ONS node in the network. You can also be locked out of certain
ONS nodes on a network if your username and password were not created on
those specific ONS nodes.
For initial login to the node, enter the CISCO15 user name in capital letters
and click Login and use the password “otbu+1,” which is case-sensitive.
See the “Verify Correct Username and Password” procedure on page 1-60.
If the node has been configured for Remote Authentication Dial In User
Service (RADIUS) authentication, the username and password are verified
against the RADIUS server database rather than the security information in
the local node database. For more information about RADIUS security, refer
to the “Security” chapter in the Cisco ONS 15310-CL and
Cisco ONS 1310-MA Reference Manual.
Table 1-15 No IP Connectivity Exists Between Nodes
Possible Problem Solution
A security breach or
record-keeping error
has occurred.
Reset the node to the default Superuser UID and password combination
using the lamp test button.