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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, R7.0
Chapter 1 General Troubleshooting
1.8.7 Unable to Verify the NIC Connection on Your Windows PC
Reconfigure the Browser
Step 1 From the Windows Start Menu, launch your browser application.
Step 2 If you are using Netscape Navigator:
a. From the Netscape Navigator menu bar, click the Edit > Preferences menus.
b. In the Preferences window, click the Advanced > Proxies categories.
c. In the Proxies window, click the Direct connection to the Internet check box and click OK.
d. From the Netscape Navigator menu bar, click the Edit > Preferences menus.
e. In the Preferences window, click the Advanced > Cache categories.
f. Confirm that the Disk Cache Folder field shows one of the following paths:
• For Windows 98/ME, C:\ProgramFiles\Netscape\Communicator\cache
• For Windows NT/2000/XP, C:\ProgramFiles\Netscape\username\Communicator\cache
g. If the Disk Cache Folder field is not correct, click the Choose Folder button.
h. Navigate to the file listed in Step f and click OK.
i. Click OK in the Preferences window and exit the browser.
Step 3 If you are using Internet Explorer:
a. On the Internet Explorer menu bar, click the Tools > Internet Options menus.
b. In the Internet Options window, click the Advanced tab.
c. In the Settings menu, scroll down to Java (Sun, Solaris, or UNIX) and click the Use Java 2 v1.4.2
for applet (requires restart) check box (or the Use Java 2 v5.0 for applet (requires restart) check
box).
d. Click OK in the Internet Options window and exit the browser.
Step 4 Temporarily disable any virus-scanning software on the computer. See the “1.9.3 Browser Stalls When
Downloading CTC JAR Files from port” section on page 1-53.
Step 5 Verify that the computer does not have two network interface cards (NICs) installed. If the computer
does have two NICs, remove one.
Step 6 Restart the browser and log into the ONS 15310-CL or ONS 15310-MA.
Step 7 After completing browser configuration, enable the virus-scanning software on the computer.
1.8.7 Unable to Verify the NIC Connection on Your Windows PC
Symptom When connecting your Windows PC to the ONS 15310-CL or ONS 15310-MA, you are unable
to verify that the NIC connection is working properly because the link LED is not on or flashing.
Table 1-4 describes the potential causes of the symptom and the solutions.