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Setup: Troubleshooting
10006024-04 Katana
®
752i User’s Manual
2-11
moninit <four-digit board serial number> noburn
Executing the above command will set all environment variables to default values and
erase any user-added environment variables. Please see “Environment Parameter
Commands” on page 15-18, for additional information.
Technical Support
If you need help resolving a problem with your Katana
®
752i, visit
http://www.emersonembeddedcomputing.com on the Internet or send e-mail to sup-
port@artesyncp.com. Please have the following information handy:
• Katana
®
752i serial number and product identification from the stickers on the board
• baseboard model number and BIOS revision level (if applicable)
• version and part number of the operating system (if applicable)
• whether your board has been customized for options such as a higher processor speed
or additional memory
• license agreements (if applicable)
If you do not have Internet access, please call Emerson for further assistance:
(800) 327-1251 or (608) 826-8006 (US)
44-131-475-7070 (UK)
Product Repair
If you plan to return the board to Emerson Network Power for service, visit
http://www.emersonembeddedcomputing.com on the internet or send e-mail to service-
info@artesyncp.com to obtain a Return Merchandise Authorization (RMA) number. We will
ask you to list which items you are returning and the board serial number, plus your pur-
chase order number and billing information if your Katana752i hardware is out of warranty.
Contact our Test and Repair Services Department for any warranty questions. If you return
the board, be sure to enclose it in an antistatic bag, such as the one in which it was originally
shipped. Send it prepaid to:
Emerson Network Power, Embedded Computing
Test and Repair Services Department
8310 Excelsior Drive
Madison, WI 53717
RMA #____________