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7`4
U.S. Customer Resources (continued)
Organization Telephone Number Support Provided Hours of Operation
Internet (HP ftp
site)
ftp address:
192.6.71.2
or
ftp-boi-external.hp.
com
Information on
products, printer
drivers and support for
anyone with ftp access
to the Internet
24 hours per day
7 days per week
Printer drivers by
mail
(303) 339-7009 Printer drivers may be
obtained by contacting
the software
application
manufacturer,
however, HP
distributes some of the
most popular software
applications
24 hours per day
6 days per week,
closed Sundays
HP Customer
Information Center
(800) 752-0900 Ordering of User's
guides, technical
reference guides and
other literature
6:00 am - 5:00 pm PST
weekdays
HP Direct (800) 538-8787 Customer-orderable
supplies and
accessories, except
documentation
6:00 am - 5:00 pm PST
weekdays
HP North American
Response Center
(800) 633-3600 HP service contract
information
7:00 am - 6:00 pm PST
weekdays