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Solution:Cause:Symptom:
The date on the
control panel
display is
incorrect.
It says,
"Nov-22-93
06:30 PM."
The battery inside the HP OfficeJet LX has
failed, causing all of the menu features to
revert to their factory settings.
Settings that contained alphabetic and
numeric characters you entered (such as
header name and number, speed dial names
and numbers, etc.) have been erased.
You can continue to operate your HP
OfficeJet LX without the battery. However, if
you re-enter the menu settings and then turn
off the power, the settings will be erased
again.
If you want a new battery, it can only be
replaced by HP's Customer Support Center.
Record this message, then contact the
Customer Support Center. Refer to "Getting
Help" earlier in this chapter for the
appropriate phone number.
Some of my
menu settings
seem to have
reverted to their
factory values
without my
changing them.
An internal error has caused some or all of
the menu features to revert to their factory
settings.
Print the Self Test report and check the
Current Settings column to find out which
menu settings have reverted to the factory
settings. Change the settings and re-enter data
as appropriate.
For instructions on how to print the Self Test
report, see chapter 2.
I can't receive a
fax from my
extension
phones.
You don't have the
Fax/TAM
setup. If you need to be able to receive faxes from
extension phones, change your setup to
Fax/TAM
.
Incoming calls
aren't being
answered.
The Distinctive Ring feature may be turned
on when the service is not available in your
area or you have not yet subscribed to it.
Turn off the Distinctive Ring feature and
request the fax be sent again.
I
tems on the HP
OfficeJet LX
Manager menu
bar are grayed
and the "Device
Not Connected"
error is
displayed.
The HP OfficeJet LX is not properly
connected.
If this happens after a first-time installation ...
Verify that the device is turned on and the
cable is properly connected.
Verify that your cable is good.
Verify that your LPT port allows
bi-drectional communication.
If you've been using the HP OfficeJet LX
Manager and this happens ...
Verify that the device is turned on with the
message "Ready" displayed, that the cable is
securely connected at both ends, and that a
data switch (if used) is set to the HP OfficeJet
LX.Restart Windows and try again.
I
can print, scan,
and change
device settings
with the HP
OfficeJet LX
Manager, but
PC fax either
doesn't work or
works strangely.
You may have a different CAS installed.
Only one CAS modem can be used on a PC.
Remove (delete) the software for the other
CAS modem.
The HP
OfficeJet LX
never answers a
call.
Distinctive Ring is set to on, but you don't
have distinctive ringing service.
See chapter 2 for instructions on turning off
Distinctive Ring.
(Continued on next page)
7. Troubleshooting