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7`24
Solution:Cause:Symptom:
Eclipse Fax SE
doesn't work on
the PC.
You may have previously installed a CAS fax
modem that was not removed before Eclipse
Fax SE was installed. Only one CAS modem
can be used on a PC.
Remove (delete) the software for the other
CAS modem.
Nothing happens
when I try to
print.
If the HP OfficeJet LX printer doesn't
respond when you try to print, it may be set
to the wrong port.
Run the Windows control panel, select
Printers
, select the HP OfficeJet LX, then
click the
Connect
button. Select the port that
is connected to your device.
Do not select HP
OfficeJet LX.
Click
OK
, close Printers and
the control panel, and try printing again.
You get the
message, "LPT1
is in use."
The HP OfficeJet LX printer cannot access
LPT1.
If you are using a data switch to run two
printers from a single LPT port, be sure that
all HP OfficeJet LX activities are complete,
and the HP OfficeJet LX Manager and
Eclipse FAX SE are closed before switching
to another printer.
You get the
message,
"Printer not
responding."
Your HP OfficeJet LX is turned off or
disconnected.
Turn your HP OfficeJet LX on by pressing
the "I" on the On/Off switch located on the
left side of the machine's base. Make sure
that the interface cable is connected. (See
"Connect the Interface Cable for Printing" in
chapter 1). Click
Reconnect
. If your HP
OfficeJet LX was previously able to connect
to the device, check that the cable is securely
connected at both ends; the device is turned
on and "Ready" is displayed on the front
panel. Check that any data switch in use is
set to connect to the HP OfficeJet LX. Then
click
Reconnect
.
Nothing happens
when I try to
print.
If the HP OfficeJet LX printer doesn't
respond when you try to print, it may be set
to the wrong port.
Run the Windows control panel, select
Printers
, select the HP OfficeJet LX, then
click the
Connect
button. Select the port that
is connected to your device.
Do not select HP
OfficeJet LX.
Click
OK
, close Printers and
the control panel, and try printing again. If
you still cannot connect:
close the HP OfficeJet LX Manager
exit Windows
turn the machine off, then back on
restart Windows
restart the HP OfficeJet LX Manager
If your HP OfficeJet LX has never connected
to the device, you may be using a cable, data
switch, or centronics port that does not
support bi-directional communications.
The printer
prints part of a
canceled print
job.
Once you start a print job, the document is
sent to the printer. If you cancel the print job,
while the printer is out of paper, or otherwise
disabled, the portion of the document that
was sent prints when the printer is available.
To prevent portions of canceled prints jobs
from printing press
Load/Eject
on the front
panel while the message "Printing/Waiting
for data..." is displayed.
(Continued on next page)
7. Troubleshooting