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© Copyright IBM Corp. 2002 231
Appendix D. Troubleshooting and frequently asked
questions
General
What device driver version is supplied on the CD?
The device driver level on the IBM International ISDN PC Card Installation
Software CD for all Windows operating systems is 3.09.02.
Where on the Internet is the IBM International ISDN PC Card support Web
page located?
For device driver updates, tips, etc. please consult the PCD support Web page at:
http://www.pc.ibm.com/support
In the drop-down list labeled Browse the support siteî, select Options . In the
Category list, select Communication Adapters . In the Subcategory list, choose
ISDN, then select the option 09N3606 International ISDN PC Card.
How do I determine which version of the Installation Software CD I am using?
Insert the Installation Software CD for the IBM International ISDN PC Card.
Double click on the "My Computer" icon on the desktop and read the CD name
underneath the CD-ROM drive icon:
• CD version 1: The CD name is IBM_ISDN
• CD version 2: The CD name is IBMISDN_02
• CD version 3: The CD name is IBMISDN_03
Starting with version 2 of the Installation Software CD an autorun menu has been
implemented.
No connection to ISDN
If a problem is reported in the connection to ISDN (when using Dial-Up
Networking or any other software), make sure the ISDN connection cable is
connected correctly to both the IBM International ISDN PC Card and the ISDN
line socket. Then try the dial or connect command again.
No connection to an internet service provider
If the IBM International ISDN PC Card fails to connect to your Internet Service
Provider (ISP), verify the following:
1. Your ISP supports ISDN connections.
2. The telephone number that you are dialing is correct for dial-in access to your
service provider over ISDN.
ISDNmst.fm Page 231 Wednesday, January 15, 2003 9:22 AM