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246 IBM ISDN PC Card:User’s Guide
Warranty service and support
With the original purchase of an IBM computer, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary
of terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
The following services are available during the warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
• Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances,
IBM will make Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered under warranty service:
• Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
• Identification of non-IBM software problem sources.
• Installation of customer replaceable units (CRUs).
• Installation and configuration of machine code or licensed internal code that
is designated as customer installable.
If you do not register your computer with IBM, you might be required to present
proof of purchase to obtain warranty service.
Before you call for service
You can solve many computer problems without outside assistance by following
the troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your computer and software.
Most computers, operating systems, and application programs come with
information that contains troubleshooting procedures and explanations of error
ISDNmst.fm Page 246 Wednesday, January 15, 2003 9:22 AM