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Appendix F. Product warranties and notices 249
questions and those regarding Machine set-up and installation, will be provided
WITHOUT WARRANTIES OF ANY KIND.
Warranty Service: To obtain warranty service for a Machine, contact IBM or your
reseller. If you do not register your Machine with IBM, you may be required to
present proof of purchase.
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of
service for a Machine based on its country of installation. At its discretion, IBM or
your reseller will 1) either repair or exchange the failing Machine and 2) provide
the service either at your location or a service center. IBM or your reseller will also
manage and install selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units
(called “CRUs”), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to
you for replacement by you. You must return all defective CRUs to IBM within 30
days of your receipt of the replacement CRU. You are responsible for
downloading designated Machine Code and Licensed Internal Code updates
from an IBM Internet Web site or from other electronic media, and following the
instructions that IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM
or your reseller replaces becomes its property and the replacement becomes
yours. You represent that all removed items are genuine and unaltered. The
replacement may not be new, but will be in good working order and at least
functionally equivalent to the item replaced. The replacement assumes the
warranty service status of the replaced item. Many features, conversions, or
upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the removed
part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine's location.
ISDNmst.fm Page 249 Wednesday, January 15, 2003 9:22 AM