Filter
Top Products
© Copyright IBM Corp. 2002 241
Appendix E. Help and service information
This section contains information on how to obtain technical support on-line and
by telephone .
Technical support
Technical support is available during the life of your product. Assistance can be
obtained through the Personal Computing Support Web site. During the warranty
period, assistance is available for the replacement or exchange of defective
components. In addition, if your IBM option is installed in an IBM computer, you
might be entitled to service at your location. Your technical support representative
can help you determine the best alternative.
Technical Support Web Pages:
Note: If the national language version of the IBM Personal Computing Web Site
is not available or not working, you can use the English language version
at http://www.ibm.com/pc/support.
Type of support
Marketing, installation, and configuration support through the HelpCentre will
be withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
Telephone technical support
To assist the technical support representative, have available as much of the
following information as possible:
1. Option name
IBM Personal Computing Support Web
Site
URL
English http://www.ibm.com/pc/support
German http://www.ibm.com/pc/support/de
French http://www.ibm.com/pc/support/fr
Italian http://www.ibm.com/pc/support/it
Spanish http://www.ibm.com/pc/support/es
ISDNmst.fm Page 241 Wednesday, January 15, 2003 9:22 AM