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CTI 2572 Installation and Operation Guide
147
REPAIR POLICY
In the event that the Product should fail during or after the warranty period, a Return Material
Authorization (RMA) number can be requested orally or in writing from CTI main offices. Whether
this equipment is in or out of warranty, a Purchase Order number provided to CTI when requesting
the RMA number will aid in expediting the repair process. The RMA number that is issued and your
Purchase Order number should be referenced on the returning equipment’s shipping documentation.
Additionally, if the product is under warranty, proof of purchase date and serial number must
accompany the returned equipment. The current repair and/or exchange rates can be obtained by
contacting CTI’s main office at 1-800-537-8398.
When returning any module to CTI, follow proper static control precautions. Keep the module away
from polyethylene products, polystyrene products and all other static producing materials. Packing
the module in its original conductive bag is the preferred way to control static problems during
shipment. Failure to observe static control precautions may void the warranty. For additional
information on static control precautions, contact CTI’s main office at 1-800-537-8398.