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80-99208-1 Rev. D D-1
D PRODUCT SUPPORT
This appendix provides support information for the
QUALCOMM Globalstar GSP-1620 Satellite Data Modem
hardware and software. It contains a description of the
support available from QUALCOMM Globalstar Customer
Service and how to contact the Technical Support and Order
Fulfillment teams.
QUALCOMM Globalstar Customer Service
The QUALCOMM Globalstar Customer Service Center,
located in the United States, provides skilled Technical
Support and Order Fulfillment staff to support customers
with technical issues, purchase order requests, and Return
Material Authorizations (RMA) for QUALCOMM-warranted
equipment. The QUALCOMM Customer Service Website
provides online information and forms for technical support
and RMA requests. See “Contacting QUALCOMM Customer
Service” on page D-3 for details.
Technical Support Information
QUALCOMM Customer Service Technical Support is
available 24 hours per day, every day, to provide
troubleshooting assistance for all QUALCOMM-provided
Globalstar products. Technical Support creates a case to
track each issue or request and works to provide a resolution.
For more information on technical support, refer to Data
Modem Troubleshooting information on the QUALCOMM
Customer Service Website.