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Website Information
The QUALCOMM Customer Service Website is located at
http://www.gstechsupport.qualcomm.com.
Only registered customers may use the QUALCOMM
Customer Service Website. For details on registering, go to
the login page of the Website, click “Website Registration,”
then follow the instructions to become a registered user.
The QUALCOMM Globalstar Customer Service Website
provides several resources including the following:
• Product information for the Satellite Data Modem
• Frequently asked questions
• Troubleshooting information
• Forms for technical support requests to submit a case
electronically
• Forms for RMA requests to submit a case electronically
Contacting QUALCOMM Customer Service
QUALCOMM Globalstar Customer Service is located in the
United States and may be contacted via the Website, phone,
email, or facsimile (FAX). Skilled staff are available to assist
with technical issues and Return Material Authorizations
(RMA) processing for QUALCOMM equipment.
Technical support personnel are available 24 hours per day,
every day. Order Fulfillment personnel are available between
8 a.m. and 5 p.m. Pacific Time, Monday through Friday, to
process RMA and purchase order requests. A case number is
assigned to track each technical issue or request.