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Integrator’s Reference Manual
D-4 80-99208-1 Rev. D
Contact information
•Website
The following Website address is available to registered
users. Forms are available for submitting Technical
Support issues and RMA requests.
http://www.gstechsupport.qualcomm.com
• Phone
+1 858 651 4911
❑ Select 1 for Globalstar Gateway Products.
❑ Select the appropriate option for RMA or Technical
Support troubleshooting assistance.
• Email
The following email addresses are available to registered
customers.
❑ gstechsupport@qualcomm.com
Submit technical support issues and RMA requests to
this email address. Be sure to provide your name,
company, location, telephone number, description of
the problem, part information, and details about the
error messages and/or log information.
❑ status.techsupport@qualcomm.com
Obtain information on the status of an existing
technical case by sending an email to this address. Be
sure to include the case number in the subject line in
the following format Case Number:12345.
❑ status.rma@qualcomm.com
Obtain information on the status of an existing RMA
case request by sending an email to this address. Be
sure to include the case number and the RMA
number, if available, in the subject line in the
following format Case Number:12345 RMA
Number:67890.