Filter
Top Products
99-00984-20-B0
61 | CHAPTER 5 – MAINTAINING AND TROUBLESHOOTING YOUR SMART BOARD
685ix INTERACTIVE WHITEBOARD SYSTEM
Color Wheel Failure
If the “Color Wheel Failure” error message appears, and your projector turns off during
use, your projector has a color wheel issue.
To resolve the color
wheel failure error
1. Wait 15 minutes for the projector to cool down.
2. Disconnect the power cord after the cooling cycle is complete.
3. Reconnect the power cord, and then turn on the projector.
4. If the previous steps don’t resolve the issue, disconnect the power cord, and then
contact your authorized SMART reseller.
Lamp Failure
If the “Lamp Failure” indicator message appears and the lamp turns off during use or
won’t turn on, one of the following issues is occurring:
• Your lamp over-heated. The projector can overheat due to blocked air vents.
• The lamp temperature is too high. The projector can overheat due to an ambient
air temperature over 55°C (131°F).
• Your lamp has reached the end of its life.
• Your projector has an internal problem.
• The lamp LED on the projector is flashing red.
To resolve the lamp
failure error
1. Follow the steps 1 to 5 of To resolve the projector overheated error on page 60.
2. If the lamp does not light up, turn off the projector and wait 15 minutes for the
projector to cool down.
3. Disconnect the power cord after the cooling cycle is complete.
4. Change your lamp according to the instructions on page 62.
5. Reset the lamp hours according to the instructions on page 66.
6. If the projector image doesn’t reappear or continues to display the lamp error
message, contact your authorized SMART reseller.