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Chapter 7: Troubleshooting
■ Make sure that you have installed the necessary software or driver. For more
information, see the card’s documentation.
■ Reseat the card. For more information, see “PCI expansion cards” on page 98.
■ Install the card in a different slot.
Hard drive
The hard drive cannot be accessed, or you receive a “General failure reading drive C”
error message
■ If a diskette is in the diskette drive, eject it and restart your server by pressing the
reset button.
■ Restart your server by pressing the reset button.
■ Open your server and make sure that the cables are connected correctly to the SCSI
hot-swap backplane and the system board. For more information, see “Installing a
hot-swap hard drive” on page 80.
■ Check to make sure the drive is fully seated.
■ If your server has been subjected to static electricity or physical shock, you may need
to reinstall the operating system.
You receive a “Non-system disk” or “disk error” error message
■ Eject the diskette from the diskette drive, then press ENTER.
■ Make sure that your hard drive has an active partition. For more information, see “The
master boot record is corrupted” on page 219.
Your server does not recognize a SCSI drive
■ Make sure that the SCSI controller is enabled in the BIOS Setup utility.
■ Reinstall the device driver. For more information, see Using Your System Companion CD.
■ Change the drive’s SCSI address to one that is not being used by your server. For more
information about SCSI device configurations, see your drive’s documentation.
■ Run SCSI Verify in the SCSI BIOS. For more information about the SCSI BIOS, see the
SCSI controller’s documentation.
■ Make sure that the drive is fully seated. Reseat the drive.
■ Open your server and reseat the drive controller card. Also make sure that the
controller card and power cables are connected to the drive. For more information,
see “PCI expansion cards” on page 98 or your controller card’s documentation.
■ Make sure that the power cable and SCSI cable are attached securely to the drive cage.
8510702.book Page 218 Thursday, July 7, 2005 11:21 AM