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Troubleshooting information
This chapter contains troubleshooting information for the HP all-in-one. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help.
Many issues are caused when the HP all-in-one is connected to the computer using a
USB cable before the HP all-in-one software is installed on the computer. If you
connected the HP all-in-one to your computer before the software installation screen
prompts you to do so, you must follow these steps:
1 Disconnect the USB cable from the computer.
2 Uninstall the software (if you have already installed it).
3 Restart your computer.
4 Turn off the HP all-in-one, wait one minute, then restart it.
5 Reinstall the HP all-in-one software. Do not connect the USB cable to the
computer until prompted by the software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
reinstall the software.
This chapter contains the following topics:
● Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
● Operational troubleshooting: Contains information on issues that may occur
during normal tasks when using the HP all-in-one features.
● Device update: Based on advice from HP customer support or a message on the
control panel display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
device.
Before you call HP Support
If you have a problem, follow these steps:
1 Check the documentation that came with the HP all-in-one.
– Setup Guide: The Setup Guide explains how to set up the HP all-in-one.
– User Guide: The User Guide is the book you are reading. This book describes
the basic features of the HP all-in-one, explains how to use the HP all-in-one
without connecting it to a computer, contains setup and operational
troubleshooting information, and contains device update information.
– HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP all-in-one with a computer and contains additional troubleshooting
information not covered in the User Guide.
– Readme file: The Readme file contains information on possible installation
problems and system requirements. For more information, see View the
Readme file.
2 If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
User Guide 119
Troubleshooting information