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The countries/regions for the selected language appear. Press or to
scroll through the list.
5 Use the keypad to enter the two-digit number for the appropriate country/
region.
6 When prompted, press 1 for Yes or 2 for No.
I received a message on the control panel display to align the print cartridges
Solution
The HP all-in-one prompts you to align cartridges every time you install a new print
cartridge. For more information, see Align the print cartridges.
Note If you remove and reinstall the same print cartridge, the HP all-in-one will
not prompt you to align the print cartridges. The HP all-in-one remembers
the alignment values for that print cartridge, so you do not need to realign
the print cartridges.
I received a message on the control panel display that the print cartridge
alignment failed
Cause
The incorrect type of paper is loaded in the input tray.
Solution
If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
Cause
Protective tape is covering the print cartridges.
Solution
Check each print cartridge. If the plastic tape is still covering the ink nozzles, gently
remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or
the copper-colored contacts.
User Guide 123
Troubleshooting information