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1 Telephone wall jack
2 Phone cord supplied in the box with your HP all-in-one
3 Telephone
● If you are sending a fax manually from your phone that is connected directly to
the HP all-in-one, you must use the keypad on the telephone to send the fax.
You cannot use the keypad on the control panel of the HP all-in-one.
The HP all-in-one cannot receive faxes, but can send faxes
Solution
● If you are not using a distinctive ring service, check to make sure that the
Answer Ring Pattern feature on your HP all-in-one is set to All Rings. For
information, see Change the answer ring pattern (distinctive ringing).
● If Auto Answer is set to Off, you will need to manually receive faxes;
otherwise, your HP all-in-one will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
● If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up your HP all-in-one when you have a voice mail service, see Fax
setup. For information on receiving faxes manually, see Receive a fax
manually.
● If you have a PC modem on the same phone line with your HP all-in-one,
check to make sure that the PC modem software is not set to receive faxes
automatically. Modems with the auto fax receive feature turned on will receive
all incoming faxes, which prevents the HP all-in-one from receiving fax calls.
● If you have an answering machine on the same phone line with your HP all-
in-one, you might have one of the following problems:
– Your answering machine might not be set up properly with your HP all-in-
one.
– Your outgoing message might be too long or too loud to allow the HP all-
in-one to detect fax tones, and the calling fax machine might disconnect.
– Your answering machine might hang up too quickly after the outgoing
message plays if it does not detect someone trying to record a message,
as when a fax is calling. This prevents the HP all-in-one from detecting the
fax tones. This problem is most common with digital answering machines.
User Guide 137
Troubleshooting information