Filter
Top Products
Fax tones are recorded on my answering machine
Solution
● When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the HP all-in-one as
described in Fax setup. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
● Make sure your HP all-in-one is set to receive faxes automatically. If your
HP all-in-one is set up to receive faxes manually, the HP all-in-one will not
answer incoming calls. You must be available to respond in person to incoming
fax calls, or the HP all-in-one will not receive the fax and your answering
machine will record the fax tones. For information on setting up your HP all-
in-one to receive faxes automatically, see Set up the HP all-in-one to receive
faxes.
● Make sure the Rings to Answer setting is correct. The number of rings to
answer for the HP all-in-one should be greater than the number of rings to
answer for the answering machine. If the answering machine and the HP all-
in-one are set to the same number of rings to answer, both devices will
answer the call, and fax tones will be recorded on the answering machine.
Set your answering machine to answer in 4 rings and your HP all-in-one to
answer in the maximum number of rings supported by your device. (The
maximum number of rings varies by country/region.) In this setup, the
answering machine will answer the call and the HP all-in-one will monitor the
line. If the HP all-in-one detects fax tones, the HP all-in-one will receive the
fax. If the call is a voice call, the answering machine will record the incoming
message. For information on setting the number of rings to answer, see Set
the number of rings before answering.
I hear static on my phone line since connecting the HP all-in-one
Solution
Note This possible solution applies only in the countries/regions that receive a 2-
wire phone cord in the box with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
● If you did not connect the 2-wire cord (supplied in the box with your HP all-in-
one) to the port labeled "1-LINE" on the back of your HP all-in-one to your
telephone wall jack, you might hear static on your phone line and you probably
will not be able to fax successfully. This special 2-wire cord is different from the
more common 4-wire phone cords you might already have in your home or
office.
● If you are using a phone splitter, this can cause static on the phone line. (A
splitter is a two-cord connector that plugs into a telephone wall jack.) Try
removing the splitter and connecting the HP all-in-one directly to the telephone
wall jack.
● If you are not using a proper grounded power outlet for your HP all-in-one, you
might hear static on your phone line. Try connecting to another power outlet.
User Guide 139
Troubleshooting information