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Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
setup troubleshooting.
During a normal installation of the HP all-in-one software, the following events occur:
1 The HP all-in-one software CD-ROM runs automatically.
2 The software installs.
3 Files are copied to your hard drive.
4 You are requested to connect the HP all-in-one to your computer.
5 A green OK and check mark appear on an installation wizard screen.
6 You are requested to restart your computer.
7 The Fax Setup wizard runs.
8 The registration process runs.
If any of these things did not occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
● Start the HP Director and check to make sure the following icons appear: Scan
Picture, Scan Document, Send Fax and HP Gallery. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of
the icons are missing in the HP Director.
Note If you performed a minimum installation of the software (as apposed to a
typical installation), the HP Image Zone and Copy are not installed and will
not be available from the HP Director.
● Open the Printers dialog box and check to see that the HP all-in-one is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP all-in-one
icon. This indicates that the HP all-in-one is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
(Windows only)
Solution
Do the following:
1 From the Windows Start menu, click Run.
2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
The minimum system checks screen appears
Solution
Your system does not meet the minimum requirements to install the software. Click
Details to see what the specific problem is, and then correct the problem before
attempting to install the software.
A red X appears on the USB connect prompt
Chapter 15
126 HP Officejet 6200 series all-in-one
Troubleshooting information