Filter
Top Products
3 If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
4 If the self-test report shows a problem, clean the print cartridges.
5 If the problem persists, clean the copper-colored contacts of the print cartridges.
6 If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on these topics, see Maintain your HP all-in-one.
HP Image Zone troubleshooting
If your HP all-in-one has been connected to a computer with a USB cable and you now
want to connect it to a network using an HP JetDirect, you will only be able to print or
scan (using Webscan) from your computer(s). If you try to use the HP Image Zone
software, you will find that the scan picture, scan documents, send a fax, and make
copies features display error messages indicating that the HP all-in-one is
disconnected.
I get an error message when I select Scan Picture
Solution
If you try to use the HP Image Zone software, you will find that the scan picture
feature displays an error message indicating that the HP all-in-one is
disconnected.
➔
Close out of the error message and use Webscan to perform a scan.
For more information on Webscan, see Use Webscan.
I get an error message when I select Scan Document or Scan to OCR
Solution
If you try to use the HP Image Zone software, you will find that the scan document
feature displays an error message indicating that the HP all-in-one is
disconnected.
➔
Close out of the error message and use Webscan to perform a scan.
For more information on Webscan, see Use Webscan.
I get an error message when I select Make Copies
Solution
If you try to use the HP Image Zone software, you will find that the make copies
feature displays an error message indicating that the HP all-in-one is
disconnected.
➔
Close out of the error message and use the control panel of your HP all-in-one
to make a copy.
For more information on making a copy from the control panel, see Use the
copy features.
I get an error message when I select Send a Fax
Chapter 15
144 HP Officejet 6200 series all-in-one
Troubleshooting information