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extensive use, or if you copy handwritten originals or originals that are heavy with
ink.
● If the automatic document feeder does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
● If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be
cleaned.
Solution
Load one or two sheets of unused plain white full-size paper into the document
feeder tray, and then press Start Copy Black to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from the
rollers and separator pad.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, you can clean the rollers and separator pad manually.
To clean the rollers or separator pad
1 Lift the cover of the automatic document feeder.
The rollers and separator pad are identified in the following illustration.
1 Rollers
2 Separator pad
2 Lightly dampen a clean lint-free cloth with distilled water, then squeeze any
excess liquid from the cloth.
3 Use the damp cloth to wipe any residue off the rollers or separator pad.
4 If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5 Close the cover of the automatic document feeder.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges.
1 Remove the print cartridges and check that the protective tape has been
completely removed.
2 Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
User Guide 143
Troubleshooting information