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more information about accessing the print queue, see the documentation that
came with the operating system installed on your computer.
● Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
● Check the connection from your HP all-in-one to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of your HP all-
in-one. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn your HP all-in-
one off and then on again.
● Check other printers or scanners. You might need to disconnect older products
from your computer.
● After you check the connections, try restarting your computer. Turn your
HP all-in-one off and then on again.
● If necessary, remove and then install the HP Image Zone software again. For
more information, see Uninstall and reinstall the software.
For more information on setting up your HP all-in-one and connecting it to your
computer, see the Setup Guide that came with your HP all-in-one.
I received a message on the control panel display about a paper jam or a blocked
carriage
Solution
If either a paper jam or blocked carriage error message appears on the control
panel display, there might be some packing material inside the HP all-in-one. Lift
open the print-carriage access door. The orange shipping lock might still be in
place on the left side of the HP all-in-one. Pull out the orange shipping lock and
throw it away.
User Guide 125
Troubleshooting information