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HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511
:03-3335 -9800
: 9:00 5:00
10:00 5:00
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Prepare your HP all-in-one for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the
original packing materials to avoid further damage. You can remove print cartridges from your
HP all-in-one whether it is turning on or not. Retain the power cord and control panel overlay in
case the HP all-in-one needs to be replaced.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).
1 Turn on the HP all-in-one. If your HP all-in-one will not turn on, skip this step and go to step
2.
2 Open the print-carriage access door.
3 Wait until the print carriage is idle and silent, and then remove the print cartridges from their
slots. For information on removing the print cartridges, see Replace the print cartridges.
Note If your HP all-in-one does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right to remove the print cartridges. When
finished, manually move the print carriage to the home position (on the left side).
4 Place the print cartridges in print cartridge protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP all-in-one unless the
HP customer support call agent instructs you to.
5 Close the print-carriage access door and wait a few minutes for the print carriage to move
back to its home position (on the left side).
Note Make sure the scanner has returned to its parked position before turning off the
HP all-in-one.
Chapter 16
152 HP Officejet 6200 series all-in-one
Get HP support