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converter box (which supplies regular analog phone jacks for fax connections)
or your telephone company.
● You should also check with your telephone company to make sure their
Internet phone service supports faxing. If they do not support faxing, you will
not be able to send and receive faxes through the Internet.
Operational troubleshooting
This section contains information on: paper, print cartridge, and fax troubleshooting.
The troubleshooting section in the HP Image Zone Help contains more complete
troubleshooting tips for some of the most common issues associated with your HP all-
in-one.
To access the troubleshooting information from a Windows computer, go to the
HP Director, click Help, and then choose Troubleshooting and Support.
Troubleshooting is also available through the Help button that appears on some error
messages.
To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the
HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image
Zone Help from the Help menu, and then choose 6200 series Troubleshooting in the
Help Viewer.
If you have Internet access, you can get help from the HP website at www.hp.com/
support. The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP all-
in-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or
go to www.hp.com/support.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray. For more information, see Avoid paper jams.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Paper has jammed the HP all-in-one
Solution
1 Press in the tab on the left side of the rear clean-out door to release the door.
Remove the door by pulling it away from the HP all-in-one.
User Guide 141
Troubleshooting information