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EN 181
15
Troubleshooting faxing problems
Use the topics in this chapter to troubleshoot common fax problems. These apply only to the
LaserJet 3330 product.
● Fax phone problems
● The document stops feeding during faxing
● The product is receiving faxes but not sending them
● Outgoing fax calls keep dialing
● Faxes you send are not arriving
● All of the numbers in a long fax number cannot be dialed
● Unable to start receiving faxes from an extension phone
● Voice calls are not being received by the phone or answering machine connected to the line
● Incoming fax calls are not being answered
● Faxes are transmitting or being received very slowly
● Faxes are not printing or are printing incorrectly
● Faxes are printing on two pages instead of one
● Received faxes are too light or are printing only on half of the page
● Fax activity logs or call reports are not printing correctly
● The volume is too high or low