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196 16 Troubleshooting network problems EN
●
03 LAN Error: EXTERNAL LOOPBACK
● 08 LAN Error: INFINITE DEFERRAL
● 11 LAN Error: RETRY FAULTS
● 12 LAN Error: NO LINKBEAT
● Other Error: If the error that you see on the configuration page is not listed above, your
problem requires assistance from HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.
03 LAN Error: EXTERNAL LOOPBACK
The print server is incorrectly connected to the network or is defective.
Make sure that your print server is correctly attached to your network. In addition, check all other
cabling and connectors.
For help in correcting this error, contact HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.
08 LAN Error: INFINITE DEFERRAL
There is a network congestion problem.
For help in correcting this error, contact HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.
11 LAN Error: RETRY FAULTS
There is a problem with your network cabling or with your external network configuration.
Verify that your hub/switch/router port is operating correctly.
For help in correcting this error, contact HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.
12 LAN Error: NO LINKBEAT
When the print server is connected to a 10/100 Base-Tx port, this message is displayed if the Link
Beat signal is not sensed.
Check the network cable, and verify that the hub/switch/router is providing Link Beat.
For help in correcting this error, contact HP Jetdirect technical support. See the support flyer that
came with your product for information on contacting HP.
Resetting the 310x print server to factory defaults (cold reset)
Once you configure the print server, the configuration settings are retained in memory unless you
manually reset them to factory defaults.
To reset the HP Jetdirect 310x print server configuration to factory defaults, follow these steps:
1 Unplug the power cable from the back of the print server.
2 While holding down the test button on the rear end of the print server, plug the power cable
back into the print server and continue to hold down the test button for about five seconds. Any
user-configured settings will be erased.