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184 15 Troubleshooting faxing problems EN
If there is no jam and it has been less than one minute, wait a moment before pressing cancel. If
there is a jam, see Clearing media jams
, and resend the job.
Are there problems with the fax machine you are sending to?
Try sending to a different fax machine.
Are there problems with the phone line?
Do one of the following:
● Turn up the volume on the product and press fax/send on the control panel. If you hear a dial
tone, the phone line is working.
● Disconnect the product from the phone jack and connect a phone. Try to make a phone call to
make sure the phone line is working.
The product is receiving faxes but not sending them
Is your product on a PBX system?
If your product is on a PBX system, the PBX system might be generating a dial tone the product
cannot detect.
Disable the detect dial tone setting. See Changing the detect dial tone setting.
Is there a poor phone connection?
If you think there might be a poor connection on this phone line, try sending the fax later and see if
it sends successfully.
Outgoing fax calls keep dialing
The product will automatically redial a fax number if the redial on busy option is set to on. To stop
the redials while the product is dialing, press cancel. See the Changing redial settings
if you need
to change the setting.
Faxes you send are not arriving
Is the receiving fax machine off or does it have an error
condition?
Call the recipient to make sure the fax machine is on and ready to receive faxes.
Is the fax still waiting in memory?
A fax might be in memory because it is waiting to redial a busy number, there are other jobs ahead
of it waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of
these reasons, an entry for the job appears in the fax log. Print the fax activity log (see Printing the
fax activity log) and check the Status column for jobs with a Pending designation.