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248 Appendix C Service and support EN
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Include five sheets of the paper or other media that are causing trouble in printing, scanning,
faxing, or copying.
Extended warranty
HP SupportPack provides coverage for the HP product and all HP-supplied internal components.
The hardware maintenance covers a one- to-five year period from date of the HP product
purchase. The HP SupportPack can provide Express Exchange or onsite service. The customer
must purchase HP SupportPack within 180 days of the HP product purchase. Get more support
information from the following HP web site: http://www.hp.com/peripherals2/care_netlj/index.html
or contact the Customer Care Service and Support group; see the support flyer that came with
your product for the appropriate phone numbers and information.
Service information form
Service information form
Who is returning the equipment? Date:
Person to contact: Phone:
Alternate contact: Phone:
Return shipping address: Special shipping
instructions:
What is being sent? Model number: Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that
are not required to complete the repair (for example, media trays, manuals, and cleaning
supplies).
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing when the
failure occurred? What software were you running? Can you make the failure reoccur?).
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model
numbers.)
Personal Computer: Modem: Network:
4. Additional comments: