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EN Obtaining hardware service 247
Appendix C
Service and support
Use these topics to learn about obtaining product service and support.
● Obtaining hardware service
● Extended warranty
● Service information form
Obtaining hardware service
To obtain hardware service
If your hardware should fail during the warranty period, HP offers the following support options:
● HP repair services. You can return the product to an HP repair center, depending on your
location.
● Express Exchange. In some places, HP provides a reconditioned permanent replacement
product to you on the next working day.
● HP authorized service provider. You can return the unit to a local authorized service dealer.
● Express pick-up and delivery. HP will arrange to pick up the product, repair it, and return it
to you within 5 to 10 days, depending on your location.
Returning the unit
When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of
purchase. Please also fill out the “Service information form” to ensure the most accurate repairs.
CAUTION Shipping damage resulting from inadequate packaging is the customer’s responsibility. See
Repackaging guidelines below.
Repackaging guidelines
● If possible, print a self-test page (see Printing a configuration page) before you turn off the
unit, and send the self-test report with the unit.
● Remove and retain the print cartridge.
CAUTION Toner left in the printer during shipping can damage the product.
● Include the completed copy of the service information form below. Note on the form which
items were returned.
● Use the original shipping container and packaging materials, if possible.
● Include samples that illustrate the problems you are having, if applicable.