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EN The document stops feeding during faxing 183
Are you using a phone line splitter?
A phone line splitter is a device used to split out two or more phone line jacks to connect phones or
devices to the same phone line wall jack. Confusion can result from the existence of two different
kinds of splitters.
Parallel splitters (also called “T” splitters) split a single line into two jacks, allowing two devices to
be plugged into the same line.
Line1/Line2 splitters provide two phone line outlets from a single jack with two unique phone
numbers (two phone lines are connected to a single wall jack). A Line1/Line2 splitter must be used
if you have a fax line and a voice line coming into the same wall jack.
See “Connecting the product to a phone line” in the fax guide that came with your product for
instructions.
Note Parallel or “T” splitters should not be used with the product, as they can degrade the quality of the
phone signal. If you need to attach a second device to the phone line along with the product, plug
the second device into the product’s “phone” socket (the socket on the bottom) inside the product’s
left side panel. See “Connecting the product to a phone line” in the fax guide that came with your
product for instructions.
Are you using a surge protection device?
This is a device used between the wall jack and the product to protect the product against
electrical power passed through the phone lines. These can cause some fax communication
problems by degrading the quality of the phone signal. If you are having problems sending or
receiving faxes and are using one of these devices, connect the product directly to the phone jack
on the wall to determine whether the problem is with the surge protection device.
Are you using a phone company’s voice messaging service?
This is a voice messaging service used to replace telephone answering devices. If the messaging
service’s rings-to-answer setting is lower than the product’s rings-to-answer setting, the
messaging service answers the call and the product is not able to receive faxes. If the product’s
rings-to-answer setting is lower than that of the messaging service, the product will answer all calls
and no call will ever be routed to the messaging service. The only voice messaging solution that
can be successfully used with the product is a stand-alone telephone answering machine.
Are you using an answering machine?
An answering machine should be connected directly to the port located inside the left side panel of
the product that is labeled with the telephone icon or should be shared on the same phone line
extension. Set the product’s rings-to-answer for one ring more than the number of rings for which
the answering machine is set. See Changing rings-to-answer
for more information.
Note If an answering machine is connected on the same phone line but on a different jack, it may interfere
with the product’s ability to receive faxes.
The document stops feeding during faxing
Is the document too large or too small for the ADF?
The maximum length of a page you can load is 381 mm (15 inches). Faxing of a longer page stops
at 381 mm (15 inches). The minimum page size for the ADF is 127 by 127 mm (5 by 5 inches). If
the item is too small, it can jam inside the ADF.