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Just in case
General questions
Q: Where do I add ink or toner to make my fax machine s printout s darker?
A: You can t adjust the darkness of an incoming fax printout , but you can adjust the
darkness of a copy or of a transmission. Insert a document and press
CONTRAST
to
adjust the contrast setting. Dark print s at the darkest setting. The machine will
reset automatically to normal contrast af ter you finish copying or sending the fax.
Q: When I unplug my machine or if the power goes off, will I lose the information I ve
stored such as my
TTI
, autodialer entries, the time and date, etc. and have to
re-enter them?
A: No. There s a special battery built into your fax machine which protects user set -
tings for several days if power fails or if you decide to move your machine.
However, we do advise you to restore power to the machine as soon as possible.
Q: Can I use a dust cover on my fax machine?
A: No! A dust cover blocks air circulation, which could cause your machine to over-
heat.
Sending faxes
Q: Sometimes, I try to send a fax while using either the optional handset or the
MONI
-
TO R
/
CALL
feature. But, when the other side answers, I hear a horrible screeching
sound, so I hang up. What s happening?
A: That was the other fax machine trying to say Hello to your machine! You ll hear
sounds like that any time you call a fax machine which is set to answer automati -
cally (as when you set your machine to Auto Answer mode). It s by using these
tones that fax machines are able to send faxes over ordinary phone lines. So, next
time you hear the tones, press
START
(and, if you re using an optional handset,
hang up) to send a fax.
Q: I just sent a fax. However, the number that appeared in my machine s display dur -
ing the transmission wasn t the number I dialed. Why?
A: That number you saw is programmed into the remote fax machine by the user.
Some users prefer different numbers to appear than the ones they re really using.
And some people don t know how to change the number once it s set.
Q: Can I transmit and receive at the same time?
A: No. Use the call request feature (see p age 3.24) to ask the person at the remote
fax machine if he or she wants to transmit or receive af ter your fax communication
is complete.
Q: Do I have to dial a 1 for a long-dist ance call?
A: Y es. Dialing a fax number is just like dialing any other phone number, so be sure to
include any special long-dist ance codes or dialing pauses when dialing. Also,
remember to include them when you set your autodialer numbers.
Q: How do I send a fax to an overseas telephone number?
A: Dialing requirements for international calls may vary depending on your local tele -
phone company s requirements. For most international calls, call 011, then dial the
appropriate country code, city code and phone number. (You may find country and
city codes in the front section of your telephone directory.)
Q: Can I transmit if my fax machine runs out of p aper?
A: Y es, but confirmation report s (see page 3.21) aren t available when you transmit
without recording p aper in your fax machine.
W e re here to help you!
The Muratec Information System is available to you 24 hours a day, 7 days a
week. You can use your fax machine to call this fax-on-demand system and
receive printout s of information, such as the most common questions asked
about your machine. Often, this is the fastest way to find out the answer to any
question you may have. And it s a free call!
To use the Muratec Information System:
1
On your fax machine, press
MONITO R
/
CALL
to get a dial tone, or lif t your
optional handset.
Note: If you want to use
MONITO R
/
CALL
key, you should assign it to a
Sof t key in advance. (See page 3.16.)
2
Call 1-800-215-1698.
3
Follow the voice instructions you ll receive from the system.
5.14
Common questions