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4
Listing All Configured Accounting Services 36
Viewing Accounting Service Details 36
Managing CDRs and Super CDRs 37
Understanding CDR Fields 37
Viewing CDRs 40
Viewing Super CDRs 41
QoS Monitoring Statistics 41
3 MANAGING VCX SERVERS
Managing the Tomcat Web Server 46
Verifying Tomcat Server Status 46
Stopping the Tomcat Server 46
Starting the Tomcat Server 46
Clearing the Tomcat Cache 47
Changing a Daylight Saving and Time Zone Configuration 47
Managing Log and CDR Files 48
Tomcat and IP Messaging Log File Maintenance 48
CDR File Maintenance 49
QDR File Maintenance 50
Verifying Service Operation 51
Managing the Common Agent 51
Starting the Common Agent 52
Stopping the Common Agent 52
Restarting the Common Agent 53
Managing the Call Processor Service 54
Verifying the Call Processor Status 54
Starting the Call Processor 54
Stopping the Call Processor 55
Restarting the Call Processor 55
Managing the Accounting Service and the Authentication and Directory
Service 56
Viewing Service Status 57
Starting a Service 57
Stopping a Service 57
Restarting a Service 58
Enabling Message Tracing 58
Enabling Server Logging 59