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Chapter 8 Novell Troubleshooting Tips
130
21. Send a job to the print queue specified in the steps above to see if
printing will occur.
Novell Troubleshooting Tips
NOTE: During Power Up, the printer performs an interface hardware test.
The presence of the Ethernet Interface menu selections at the
printer operator panel indicates that the Ethernet Interface
hardware is functioning properly. See the
Setup Guide
for
configuration menu information.
This section provides information on possible solutions to some standard
configuration errors. If you require technical support, please have as
much of the following information available when you call:
1. What level of software are you running?
2. What type of attachment do you have?
3. What is your host operating system?
4. Give a detailed description of the problem.
5. How often, and when, does the problem occur?
6. Give a detailed description of your network and the components
attached.
Please follow these tips to determine what the problem may be with your
Ethernet Interface configuration.
NetWare 3.x - No PSERVER Connection
• Has the Ethernet Interface been power cycled once the PCONSOLE
steps were completed? This will make the print server boot up and
realize which print queue and file server it needs to service.
• Is the Ethernet Interface already servicing a queue on another file
server? If so, it can not service another file server at the same time.
• When defining a new “print server” within PCONSOLE, did you
use the correct name for the Ethernet Interface (e.g. M_071C1A)? By
default, it only recognizes itself as “M_
xxxxxx
” where “
xxxxxx
” equals
the last six digits of its Ethernet address on the configuration printout.