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8-3
Cannot Receive Messages
When a document cannot be received, try to correct the problem by referring to the table below. If
the document still cannot be received properly even after attempting to correct the problem,
please contact your service representative.
•
For detail about troubles of the Internet Fax, see p.4-3.
• Refer to "Error Message Displayed" (p. 8-4) for information regarding error messages.
• Refer to the “Instruction Manual (Copy Operations)” provided with the FK-102 Type-A for
problems such as jamming of originals, paper jams, poor image quality or running out of
toner.
Description of
Problem
Check Points Corrective Actions
Cannot receive
Is paper in the
machine?
If the add paper icon is lit, the machine is out of paper and
received documents are stored in memory. Add paper. Refer
to the "Instruction Manual" (Copy Operations) for the proce-
dure for adding paper.
Is paper jammed in
the machine?
If the paper jam icon is lit, paper is jammed and received
documents are stored in memory. Removed the jammed
paper. Refer to the "Instruction Manual" (Copy Operations)
for the procedure for correcting paper jams.
Is the machine out of
toner?
No mail can be received if the toner has exhausted.
Replace the toner bottle immediately. Refer to the "Instruc-
tion Manual" (Copy Operations) for the procedure for replac-
ing the toner bottle.
Is the FK-102 Type-A
set to manual recep-
tion?
If [Receive mode] of [Line parameter set] in the Key Operator
mode is set to [Manual Rx], it is necessary to perform the
reception procedure manually. Perform the manual reception
procedure by referring to "Manual Reception (Telephone
Only Mode)" (p. 7-4).
Is the telephone line
connected properly?
Is the telephone line disconnected? Check the telephone line
connection and connect it if it is disconnected.
Is the FK-102 Type-A
set to closed area
communication?
If the closed area communication function (to prevent recep-
tion of unwanted documents) is set, documents will only be
received from specific remote station facsimiles.
Is the PC-FAX Rx
set?
If PC-FAX Rx set is [ON], Rx Output Box [Designated Box],
and Check Password [YES], check the password with the
sender.
No outputs
Is the PC-FAX Rx
set?
Identify the box used by PC-FAX Rx to save the file.
Hasn't the compul-
sory mem. Rx been
set ?
If the Compulsory mem. Rx has been set, select [Compul-
sory mem. Rx] of [File print] in the APPLICATION, enter the
password and print. Or, turn the Compulsory mem. Rx of the
Function set to [OFF].
HINTS
Cannot Send
Messages
Cannot Receive
Messages
Error Message
Displayed
Call for Service