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DEFINITYEnterpriseCommunicationsServerandSystem75andSystem85
Terminals and Adjuncts Reference
555-015-201
Issue 11
December 1999
CALLMASTER Voice Terminals
13-7
13
There are several types of CALLMASTER voice terminals:
■ The 602 CALLMASTER comes in two models: the 602A and the 602D.
Although both of these models are the same in appearance, the 602D
CALLMASTER has a Recorder Interface which allows you to connect the
voice terminal to a recording device so that you can record all voice
interactions. The 602A does
not
have a recording interface.
■ The 603D CALLMASTER, called the CALLMASTER II, comes with
Recorder Interface to record voice interactions.
■ The 603E CALLMASTER, called the CALLMASTER III, comes without
Recorder Interface.
NOTE:
The CALLMASTER II and the CALLMASTER III are identical in appearance;
For easy identification, the model number is printed on a sticker on the
bottom of the voice terminal.
■ The 603F1 CALLMASTER, called the CALLMASTER IV, comes in only one
model; it is equipped with a Recorder Interface.
■ The 607A1 CALLMASTER, called the CALLMASTER V, comes in two
models, an English standard-labeled button set (that is, with buttons
labeled with Hold, Transfer, and so forth) and an icon-labeled set (that is,
with buttons labeled with icons such as , rather than Hold, and
instead of Transfer. Both the English-labeled and the icon sets
have a Recorder Interface.
■ The 606A1 CALLMASTER, called the CALLMASTER VI, is much different
than the other CALLMASTERs since it works with an application software
package, usually Lucent CentreVu
®
Agent, through a connection with a
PC.
The 602 CALLMASTER has four fixed features (CONFERENCE, DROP, HOLD,
and TRANSFER), 10 call appearance/feature buttons, each with a red and green
light, 17 feature-only buttons, each with a green status light, a Message light, a
MUTE button, and a 2-line by 40-character display. The front panel of the
602 CALLMASTER drops down to reveal a SELF-TEST button, a Ringer-volume
control, and a 1-2 switch which can be set only by an installer.
The CALLMASTER II and III models have four fixed features (CONFERENCE,
DROP, HOLD, and TRANSFER), six call appearance/feature buttons, each with a
red and green light, 15 feature-only buttons, each with a green status light, a
Message light, a MUTE button, a SELECT button, a LOG IN and RELEASE
button used for processing ACD calls, and a 2-line by 40-character supertwist
liquid crystal display.
The CALLMASTER IV has a 2-line by 40-character liquid crystal display, four fixed
features (CONFERENCE/RING, DROP/TEST, HOLD, and TRANSFER), a
SELECT button, two Volume control buttons (one for raising the volume and one
for lowering the volume), and a Message light, all at the top of the voice terminal.