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DEFINITYEnterpriseCommunicationsServerandSystem75andSystem85
Terminals and Adjuncts Reference
555-015-201
Issue 11
December 1999
CALLMASTER Voice Terminals
13-9
13
Special Operational Characteristics
The CALLMASTER voice terminals do not have a physical switchhook or handset
cradle (although a handset cradle kit can be ordered separately). These sets are
on-hook when there is no headset plugged physically into either of the two
headset jacks. The voice terminals are off-hook when one or more headsets are
plugged into one of the headset jacks.
The Recorder Interface
The 602D CALLMASTER, the CALLMASTER II, the CALLMASTER IV, and the
CALLMASTER V voice terminals provide a recorder interface which is designed
for recording calls on a standard analog tape recorder. (A recorder with AGC
[Automatic Gain Control] is recommended on the CALLMASTER II with Recorder
Interface.) With this interface, a warning tone (a soft beep repeated every 15
seconds) notifies the agent and the calling party that the call is being recorded.
Be
aware that this tone may be a legal requirement.
NOTE:
The default setting for the Recorder Interface and the Recording Warning
Tones on the CALLMASTER II with Recorder Interface is “Enabled”; on the
CALLMASTER IV and CALLMASTER V, the default for both of these
features is “Disabled.” However, the interface and the warning tones can
always be changed to the enabled or disabled state. For directions on
enabling and disabling these two features on the CALLMASTER II, III, and
IV, see the
DEFINITY ECS CALLMASTER II, CALLMASTER III, and
CALLMASTER IV Voice Terminals Instructions for Programming the
Options,
555-015-172.
The application software installed on the PC to which the CALLMASTER VI is
connected has an Announcements Recorder feature which enables recording and
playback of personalized announcements. The user can record up to six
announcements at a length of 9.6 seconds per announcement. The application
software provides the user interface to record and play back the announcements,
while the CALLMASTER VI provides the sound chip for which announcements
are recorded and stored.
Physical Description
Dimensions
The following dimensions for the 602 CALLMASTER, CALLMASTER II,
CALLMASTER III, and CALLMASTER IV are approximate.
Width = 11 inches
Depth (front to back) = 8-1/2 inches
Height = 5-1/2 inches