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1
Part or the entire output is black
Action Yes No
1 Ensure that the drum cartridges are installed correctly. See "Installing a
Drum Cartridge."
The task is complete. Go to action 2.
Does this solve your problem?
2 Ensure Output Color is set to Color in the printer driver.
a
On the
Graphics
tab, ensure that
Output Color
is set to
Color
.
The task is complete. Go to action 3.
Does this solve your problem?
3 Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
4 Colors Configuration Chart
.
The task is complete. Contact Dell.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?
Pitched color dots
Action Yes No
Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
c
Compare the pitch of the color spots on your output with that on the
Pitch Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the action Contact Dell.
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
• Transfer belt unit - 4
Troubleshooting Guide 378