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Action Yes No
2 Replace the drum cartridges.
a
Replace the drum cartridges. See "Replacing the Drum Cartridges."
b
After you replace the drum cartridges, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The task is complete. Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3 Replace the fusing unit.
a
Replace the fusing unit. See "Replacing the Fusing Unit."
b
After you replace the fusing unit, click
Chart Print
on the
Diagnosis
tab.
The task is complete. Contact Dell.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
4 Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a
Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b
After you replace the transfer belt unit, the 2nd BTR,
and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The task is complete. Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Auger mark
Action Yes No
1 Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
Go to action 2. Contact Dell.
The Pitch Configuration Chart is printed.
Does the output match with the pattern for auger mark?
2 Replace the drum cartridges. See "Replacing the Drum Cartridges." The task is complete. Contact Dell.
Does this solve your problem?
Troubleshooting Guide
384