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Troubleshooting Guide
Light-induced fatigue
Fog
4 Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, Launch the
Tool Box
.
c
Click
Chart Print
on the
Diagnosis
tab.
d
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell
Action Yes No
1
Check the light fatigue pattern using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does the pattern on the output match with that on the Pitch
Configuration Chart?
Go to action 2. Contact Dell.
2
If the cause of the trouble is identified as the drum cartridge, replace the
drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Check if you are using a non-Dell brand toner cartridge. Go to action 2a. Go to action 3.
Action Yes No