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Troubleshooting Guide
307
Tray1/Optional 550-Sheet Feeder Misfeed Jam
Action Yes No
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
•Rough Surface - 2c
If using paper other
than the above, go to
action 2d, 2e.
2a
Use thick paper that is 216 g/m
2
or less.
Does this solve your problem?
The task is complete. Go to action 3a.
2b
Use thin paper that is 60 g/m
2
or more.
Does this solve your problem?
The task is complete. Go to action 3a.
2c
Load Rough Surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 3b.
2d
Ensure that the print media is not curled.
Does this solve your problem?
The task is complete. Go to action 3a.
2e
Is the print media damp? Go to action 3c. Go to action 3a.
3a
Fan the print media.
Does this solve your problem?
The task is complete. Go to action 3b.
3b
Wipe the retard roller in tray1 or the optional 550-sheet feeder with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 4b.
3c
Turn over the print media.
Does this solve your problem?
The task is complete. Go to action 4a.
4a
Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
4b
Replace the drum cartridge.
Does this solve your problem?
The task is complete. Contact Dell.