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Troubleshooting Guide
MPF Multi-feed Jam
Noise
Action Yes No
1 Ensure the media type you are using.
If using Rough Surface paper, go to action 2.
If using other type of print media, go to action 3.
--
2 Load Rough Surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 6.
6 Decrease the number of print media to be loaded to the MPF.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller, Launch the
Tool Box
.
c
Click
Chart Print
on the
Diagnosis
tab.
d
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Go to action 2.
2
Replace the drum cartridge.
Does this solve your problem?
The task is complete. Go to action 3.
3
Replace the toner cartridge. See "Replacing the Toner Cartridge." The task is complete.
(The toner cartridge
you are using has been
damaged. Replace it
with a new one.)
Contact Dell.