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Troubleshooting Guide
Problems With Installed Optional Accessories
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the
printer, and check the connection between the option and the printer.
• Print the printer settings report to see if the option is listed in the Installed Options list. If the option is not listed,
re-install it. See "Report / List."
• Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action
does not correct the problem, call customer service.
Wi-Fi Direct Problems
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
Problem Action
550-sheet feeder
• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the
feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the
Optional 550-Sheet Feeder."
• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and
the Optional 550-Sheet Feeder" for more information.
Wireless Adapter • Ensure the wireless adapter is securely inserted to the correct slot.
Problem Action
The device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the
printer and the device. See "Disconnecting Wi-Fi Direct Network."
The printer cannot disconnect from the
device even when the procedure in
"Disconnecting Wi-Fi Direct Network" has
been performed.
The device may be automatically reconnecting to the printer. Reset the passphrase
for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
The network mode of the printer cannot be
set to
Ad-hoc
mode.
Ensure that
Wi-Fi Direct
is set to
Disable
.
Wi-Fi Direct
cannot be set to
Enable
. Ensure that the network mode is set to
Infrastructure
mode.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.