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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.1 Maintenance
172
C122-E175-01EN
Error Notification and CHAPTER 10
Maintenance (Contents, Methods, and
Procedures)
This chapter describes the maintenance functions provided by the PRIMEQUEST 2000 series. It also
describes the actions to take for any problems that occur.
10.1 Maintenance
The PRIMEQUEST 2000 series supports hot maintenance of PSUs and fans. This enables maintenance of
the system as it continues operating. For PRIMEQUEST 2400E and 2800E, the DR fiction and PCI Hot Plug
function can be used for hot maintenance of SB, IOU, HDD/SSD and PCI Express cards. For PRIMEQUEST
2800B, PCI Hot Plug function can be used for hot maintenance of HDD/SSD and PCI Express cards.
For details and a list of the replaceable components, see ‘CHAPTER 3 Component Configuration and
Replacement (Add, Remove)’.
Remarks
Field engineers perform the maintenance on the PRIMEQUEST 2000 series server.
10.1.1 Maintenance using the MMB
The MMB provides system maintenance functions through the [Maintenance] menu of the Web-UI.
You can use the [Maintenance] menu to back up and restore system configuration information.
For details on the [Maintenance] menu, see 1.6 [Maintenance] Menu in the PRIMEQUEST 2000 Series Tool
Reference (C122-E177EN).
10.1.2 Maintenance method
Maintenance is performed with the Maintenance Wizard on the MMB Web-UI from a terminal such as a PC
connected to the MMB in the PRIMEQUEST 2000 series server.
The MMB provides a dedicated Maintenance LAN port for field engineers. To perform maintenance using the
Maintenance Wizard, a field engineer connects an FST (PC used by the field engineer) to the Maintenance
LAN port of the MMB of the maintenance target system.
Note
Field engineers perform the maintenance on the PRIMEQUEST 2000 series server.
Below settings are required for maintenance by the field engineers.
- Video redirection and virtual media are available.
For details on this setting, see ‘1.3.6 [Console Redirection Setup] window’ in “PRIMEQUEST 2000 series
Tool Reference” (C122-E177).
- Telnet or SSH is available.
For details on this setting, see ‘1.5.4 [Network Protocols] window’ in “PRIMEQUEST 2000 series Tool
Reference” (C122-E177).
10.1.3 Maintenance modes
The PRIMEQUEST 2000 series has several maintenance modes.
Only field engineers are allowed to execute operations related to power control such as power off and power
on in maintenance mode which can prevent error during this operations. The maintenance modes provide the
following advantages:
- They prevent someone other than the field engineer from executing operations related to power control
so that the system does not change to unexpected status.
- They prevent error reporting caused by a maintenance error (or maintenance work).
The following table lists the maintenance modes and their functions. Note that Operation mode is the normal
operation mode and not a maintenance mode.