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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.2 Troubleshooting
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C122-E175-01EN
- For a repair under warranty during the warranty period
- For a repair not under any support service contract after expiration of the warranty period
- Our authorized service engineer will repair the product on site. The service engineer will go to your
premises on the next business day after the contact date.
- The service charge (including the technical fee, parts costs, and transportation expenses) for each
request depends on the product and work time.
- Note that some products are outside the service range. Confirm that we will be able to repair your
product when you contact us.
10.2.4 Finding out about abnormal conditions
If a problem occurs in the system, use the LEDs on the front of the device, any report on the MMB Web-UI
windows, and any e-mail notification to understand the situation. E-mail notification requires settings made in
advance.
Remarks
If [Part Number] or [Serial Number] (the content or information area) in the MMB Web-UI window displays
"Read Error," contact a field engineer or your sales representative.
Before making contact, confirm the model name and serial number shown on the label affixed to the main unit.
LED display
The following figure shows the LEDs located on the front panel of the device. The Alarm LED indicates a
problem inside the device.
If a problem occurs inside the device, the Alarm LED goes on (orange).
The Alarm LED stays off when the device is operating normally.
FIGURE 10.4 Alarm LED on the front panel of the device
As long as a problem remains inside the device, the Alarm LED is on. This indication does not change even if
multiple problems have occurred.
Note that the front panel of the device also has the MMB-Ready LED. The MMB-Ready LED stays on in
green when the device is operating normally. To start the MMB, select [System] - [MMB] on the Web-UI when
the MMB-Ready LED is off. Select [Enable] in [Enable/Disable MMB] in the [MMB] window. Then, click the
[Apply] button.
MMB Web-UI window
As shown in the following figure, you can use the MMB Web-UI window to check for any problems.