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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.2 Troubleshooting
184
C122-E175-01EN
10.2.7 Problems related to the main unit or a PCI_Box
This section describes problems related to the main unit or a PCI_Box. It also describes how to correct the
problems.
An LED on the main unit does not go on, or the orange LED is on.
- Cause: The main unit may have failed.
Corrective action: Contact your sales representative or a field engineer. Before making contact, confirm
the model name and serial number shown on the label affixed to the main unit.
An error message appears on your display.
- Cause: An error occurred in the device.
Corrective action: Confirm the error message, and take action according to the description of the error.
The keyboard and mouse do not work.
- Cause: The cables are not correctly connected to the USB ports of the Home SB.
Corrective action: Connect the cables correctly to the USB ports of the Home SB.
[Part Number] or [Serial Number] in the MMB Web-UI displays [Read Error].
- Cause: A failure occurred and prevents the part or serial numbers from being read.
Corrective action: Contact your sales representative or a field engineer. Do not execute [Reset] or [Force
Power Off] on the partition until the problem is solved. Before making contact, confirm the model name
and serial number shown on the label affixed to the main unit.
10.2.8 MMB-related problems
This section describes MMB-related problems and how to correct the problems.
No connection to the PRIMEQUEST 2000 series server can be established using the
Web-UI.
- Cause 1: The setting of the IP address, subnet mask, or gateway is wrong.
Corrective action: Referring to 3.3.3 Setting up the connection environment for actual operation in the
PRIMEQUEST 2000 Series Installation Manual (C122-E174EN), set the correct value.
- Cause 2: A failure occurred in the network between the MMB console PC and the MMB USER port.
Corrective action: Replace the faulty network device or LAN cable.
- Cause 3: A problem occurred in the internal network (e.g., internal hub) of the MMB.
Corrective action: Switch the active MMB by using the following procedure:
1. Log in to the standby MMB via telnet/ssh.
2. Execute the set active_mmb command to switch the active MMB. For details on the set active_mmb
command, see 2.2.12 set active_mmb in the PRIMEQUEST 2000 Series Tool Reference (C122-
E110EN).
The MMB windows do not appear.
- Cause 1: The MMB LAN port is not enabled.
Corrective action: Enable the LAN port.
- Cause 2: The MMB console PC is not correctly connected to the MMB USER port.
Corrective action: Connect them correctly.
- Cause 3: The browser version is not supported.
Corrective action: The MMB supports the following browsers:
- Microsoft Internet Explorer version 8 or later
- Mozilla FireFox version 20 or later
- Cause 4: JavaScript is not enabled in the browser.
Corrective action: The MMB Web-UI uses JavaScript. Enable JavaScript in the browser.