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CHAPTER 10 Error Notification and Maintenance (Contents, Methods, and Procedures)
10.1 Maintenance
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C122-E175-01EN
2. Those who maintain it confirm all partitions that the PCI box belongs have stopped, and exchange PCI
boxes (PEXU).
Remarks
It can be confirmed whether all partitions in the PCI box have stopped when Maintenance Wizard is used.
Maintenance Wizard is recommended to use and to be exchanged (Only the charge maintenance member
uses it).
10.1.6 Maintenance policy/preventive maintenance
For details on the maintenance policy/preventive maintenance for the PRIMEQUEST 2000 series, see 9.1
Maintenance Policy/Preventive Maintenance in the PRIMEQUEST 2000 Series General Description (C122-
B025EN).
10.1.7 REMCS service overview
REMCS (Remote Customer Support System) connects your server to the REMCS Center through the
Internet to enable the system to send server configuration information and automatically report failures when
they occur.
REMCS is thus intended to facilitate prompt responses and solutions to problems.
The REMCS function of the PRIMEQUEST 2000 series are implemented by the following components:
- MMB:
Collects hardware configuration information of the entire server, monitors the server for problems, and
reports thereon to the REMCS Center.
- QSS:
Collects troubleshooting information when a software failure occurs in a partition.
Communication with the REMCS Center is handled by the MMB. The MMB summarizes the information from
each partition and sends it to the REMCS Center.
To receive the REMCS service, contact your sales representative.
10.1.8 REMCS linkage
This function reports resource information or problems in a partition to the REMCS Center in linkage with the
MMB.
REMCS Agent reports error information, log information, and other information of the PRIMEQUEST 2000
series system to the REMCS Center via the Internet or P-P connection.
REMCS Agent of the PRIMEQUEST 2000 series consists of the MMB firmware as well as SVS installed in
each partition. As the REMCS linkage in the figure shows, the MMB firmware monitors the entire system for
problems, and reports them to the REMCS Center when it detects them. SVS notifies the REMCS Center of
hardware problem information and hardware configuration information detected by the operating system in
the partition via the MMB firmware.
For details on REMCS, see the PRIMEQUEST 2000 Series REMCS Installation Manual (C122-E180EN).